Genuine Equipment Warranty: Protecting Your Investment

EI Trading is an authorised distributor for ABB power protection and Riello UPS in Vietnam. That means every unit we supply is shipped directly from the manufacturer, carries a genuine serial number and is eligible for full factory warranty from day one.

You will never find grey-market parts in our stock, and every invoice includes the documentation you need to register the equipment with the manufacturer’s global support system.

Our standard warranty covers parts and labour against manufacturing defects, with extended options available to take coverage out to 5 years. Batteries, electronics and communications modules are each handled according to the manufacturer’s defined replacement policy.

• Factory-backed parts warranty
• Local labour warranty via certified engineers
• Optional extended coverage with advance-replacement terms

When something does go wrong, response time is everything. Our dispatch desk is available 24/7, and our engineers are distributed across the country so that on-site arrival can be measured in hours, not days.

Each call is tracked against a service-level target and we publish monthly performance reports to customers on managed contracts.

The fastest way to honour a warranty is to avoid using it. Our preventive maintenance programmes include annual or bi-annual on-site visits to clean, test, recalibrate and firmware-update every protected system.

Findings are documented and shared with your facilities team, giving you the data you need to plan battery refreshes and capacity upgrades long before they become urgent.

Between genuine equipment, factory-backed coverage and a responsive local service network, EI Trading’s warranty programme is designed so that protecting your power investment is something you can stop worrying about.

Talk to our team about moving your existing estate onto a supported warranty plan, or about the coverage options available for new projects currently in procurement.